About Anexa Direct

Anexa Teleservices has been successfully operating in Hermosillo, Sonora, Mexico for over 10 years.  Anexa’s passionate attention to customer satisfaction has driven our clients’ success, and subsequently our own.

Our latest venture is Anexa Direct, LLC, with Spanish and bilingual call center services focused on direct response campaigns for the U.S. Hispanic consumer. 

The headquarters for Anexa Direct is in Austin, Texas.  This makes doing business with Anexa Direct easy, straightforward and secure.  Our team of account managers resides throughout the South and Southwest.

Anexa Direct Call Center Operations
Anexa Direct’s 60,000 sq. ft. state of the art call center is located in Hermosillo, Sonora, Mexico.  The facility was designed and built with a focus on optimizing work force productivity – and, ultimately, our end customers’ satisfaction.

With 2,000 seats and an average 800 agents working onsite, the new facility allows for great scalability to respond quickly and expand to meet the needs of our clients’ direct response campaigns.

From its central location in a prestigious business district within walking distance of restaurants and a new mall, to its three-story central glass atrium that brings natural light to the entire facility, our employees’ satisfaction was at the forefront of our design philosophy.  The building features an array of on-site training facilities, and a superb technical infrastructure.  With a comfortable naturally lit cafeteria and recreation area, it is located on major transportation routes, making the facility conveniently situated for our work force.

The City of Hermosillo
Hermosillo, the state capital of Sonora, is located only 250 miles south of Tucson, Arizona.  With a population of over 700,000 and a unique combination of dynamic commercial activity and exceptional higher education resources, Hermosillo is an excellent choice for Anexa’s call center operations.

• 114 US companies have operations in the city, employing thousands of workers and providing economic stability
• 15 universities with more than 30,000 students
• Over 2000 students in IT programs
• Large bilingual work force with historically low turnover
• “Midwest" Spanish matches well with all Spanish speakers regardless of country of origin
• 130 flights daily with non-stop flights from Los Angeles and Phoenix
• Hot dry climate with no severe climatic events

The Anexa Team
The well-educated pool of talent in Hermosillo allows us to scale as needed, and consistently deliver the highest quality sales agent, customer service, and fundraising performance.